Privacy Policy
At Maison Ernest , the confidentiality and security of your personal data are a top priority.
Each piece of information you entrust to us is treated with the greatest care, in accordance with current regulations, in particular the General Data Protection Regulation (GDPR) .
1. Nature of the data collected
As part of your browsing on our site www.maisonernest.com , certain personal data may be collected:
- Identity (name, first name),
- Contact details (email address, postal address, telephone number if provided),
- Login information (username, encrypted password),
- Information related to your orders (products purchased, preferences, history).
This data is collected during:
- the creation or access to your customer account,
- placing an order,
- subscribing to our newsletter,
- your requests via the Contact page.
2. Purpose of collection
The personal data that you agree to transmit is used exclusively for:
- the processing and tracking of your orders,
- management of your customer account,
- communication of information (customer service, news, Maison Ernest offers),
- the continuous improvement of your experience on our site.
We only collect the data that is strictly necessary and this data is never sold or transferred to third parties .
3. Retention period
Your data is kept only for the time necessary for the purpose for which it was collected, and in accordance with legal obligations.
- Order data: 10 years (accounting obligation).
- Data related to your account: until your account is deleted.
- Newsletter-related data: until you unsubscribe.
4. Cookies and navigation technologies
In order to optimize your experience on our site, we use cookies . A cookie is a small text file saved on your device when you browse.
Types of cookies used:
- Essential cookies : necessary for the proper functioning of the site (navigation, shopping cart, ordering). Without them, certain features will not be accessible.
- Analytical cookies : allow us to measure the audience, evaluate the performance of the site and improve our services.
- Personalization cookies : facilitate your experience (recognition of your account, language, preferences).
- Marketing cookies (targeted advertising) : used occasionally to offer you content tailored to your interests.
You can accept or refuse non-essential cookies through your browser settings or through our consent banner displayed during your first visit.
5. Data security
Maison Ernest implements all necessary technical and organizational measures to protect your data against unauthorized access, loss, alteration or disclosure.
All transactions made on our site are secured via encryption protocols (SSL / HTTPS).
6. Sharing of data
Your data is never transferred to third parties.
They may only be transmitted to technical service providers (hosting, secure payment, delivery), for the sole purpose of ensuring the proper processing of your orders. These service providers are subject to the same confidentiality obligations as Maison Ernest.
7. Your rights
In accordance with the GDPR, you have the following rights at any time:
- right of access, rectification and deletion of your data,
- right to object to processing,
- right to the portability of your data.
To exercise your rights, contact us at: contact@maisonernest.com .
You can also file a complaint with the CNIL (data protection authority in France).
8. Modification of the policy
Maison Ernest reserves the right to modify this Privacy Policy at any time, in order to adapt to changes in regulations or our practices.
The version in force is the one published on our site at the time of your order.