Privacy policy

At Maison Ernest, the confidentiality and security of your personal information is a top priority.

Every piece of information you entrust to us is treated with the utmost care, in accordance with current regulations, in particular the General Data Protection Regulation (RGPD).

1. Nature of data collected

When you browse our website www.maisonernest.com, certain personal data may be collected:

• Identity (surname, first name),
• Contact details (email address, postal address, telephone number if available),
• Login information (username, encrypted password),
• Information related to your orders (products purchased, preferences, history).

This data is collected during :

• creating or accessing your customer account,
• placing an order,
• subscribe to our newsletter,
• your requests via the Contact page.

2. Purpose of collection

The personal data you agree to transmit will be used exclusively for :

• processing and tracking your orders,
• managing your customer account,
• communication of information (customer service, news, Maison Ernest offers),
• the continuous improvement of your experience on our site.

We only collect data that is strictly necessary, and this data is never sold or passed on to third parties.

3. Shelf life

Your data is kept only as long as is necessary for the purpose for which it was collected, and in accordance with legal obligations.

• Order data: 10 years (accounting obligation).
• Account data: until your account is deleted.
• Newsletter data: until you unsubscribe.

4. Cookies and navigation technologies

In order to optimize your experience on our site, we use cookies. A cookie is a small text file stored on your device during browsing.

Types of cookies used :

• Essential cookies: necessary for proper site operation (browsing, shopping cart, ordering). Without them, certain functions will not be accessible.
• Analytical cookies: enable us to measure audience size, evaluate site performance and improve our services.
• Personalization cookies: facilitate your experience (account recognition, language, preferences).
• Marketing cookies (targeted advertising): used occasionally to offer you content tailored to your interests.

You can accept or reject non-essential cookies via your browser settings or via our consent banner displayed on your first visit.

5. Data security

Maison Ernest implements all necessary technical and organizational measures to protect your data against unauthorized access, loss, alteration or disclosure.

All transactions carried out on our site are secured via encryption protocols (SSL / HTTPS).

6. Data sharing

Your data will never be passed on to third parties.

They may be transmitted only to technical service providers (hosting, secure payment, delivery), for the sole purpose of ensuring the proper processing of your orders. These service providers are subject to the same confidentiality obligations as Maison Ernest.

7. Your rights

In accordance with the RGPD, you have the following rights at all times:

• right of access, rectification and deletion of your data,
• right to object to processing,
• the right to portability of your data.

To exercise your rights, please contact us at contact@maisonernest.com.

You can also lodge a complaint with the CNIL (French data protection authority).

8. Policy modification

Maison Ernest reserves the right to modify this Privacy Policy at any time, in order to adapt to changes in regulations or our practices.

The version in force is the one published on our site at the time of your order.