General terms and conditions of sale
1. Purpose and Company Identity
These General Terms and Conditions of Sale (hereinafter "T&Cs") govern distance sales concluded via the site www.maisonernest.com between the company Maison Ernest and any consumer making a purchase.
Maison Ernest is a simplified joint-stock company (SAS) with a share capital of €117,068.40, registered with the Paris Trade and Companies Register under number 642 046 668.
Head office: 94 rue Saint-Lazare, 75009 Paris, France
Intra-community VAT number: FR55642046668
Publication director: Ludovic DEDIEU
Email: cs@maisonernest.com
2. Scope of application
These general terms and conditions of sale (T&Cs) apply to all product sales concluded via the website www.maisonernest.com or in Maison Ernest boutiques. They take precedence over any other document.
3. Products
The products offered are luxury shoes and accessories made according to the quality and craftsmanship standards of Maison Ernest. Each product is accompanied by a detailed description sheet.
4. Order
Placing an online order implies full and unconditional acceptance of these Terms and Conditions of Sale.
The order is confirmed after payment acceptance.
Maison Ernest reserves the right to refuse any order in case of ongoing dispute or obvious anomaly.
5. Prices & Taxes
Prices are shown including or excluding taxes depending on the customer's geographic area.
France and European Union (Eurozone)
Currency: Euro (€)
Prices shown including all taxes (incl. VAT)
United Kingdom
Currency: Pound Sterling (GBP £)
Prices shown including all taxes (incl. VAT)
United States
Currency: US Dollar (USD $)
Prices shown including all taxes (incl. VAT)
Rest of the world (excluding EU, UK, US)
Currency: US Dollar (USD $)
Prices shown excluding tax (excl. VAT)
In these countries, all costs related to transport, local taxes, customs duties, or other additional fees are entirely the responsibility of the final customer.
Free delivery and shipping fees
- Free delivery from €500 purchase, or equivalent in GBP / USD, only for France, the European Union, the United Kingdom, and the United States (subject to changes in customs regulations).
- For the rest of the world, shipping fees of €30 apply.
- All customs taxes or additional fees remain the responsibility of the final customer.
6. Payment methods
Accepted methods: Credit Card, Visa, MasterCard, American Express, PayPal, bank transfer, as well as Klarna (payment in 4 installments without fees).
Payment is processed upon order confirmation.
7. Delivery
- Carriers: DHL, UPS, or any other logistics partner depending on the destination.
- Indicative delivery times: 2 to 5 business days (excluding customs processing).
- Standard delivery fees:
- France: €15
- Europe and Switzerland: €25
- Worldwide: €30
- Free delivery from €500 purchase (or equivalent GBP / USD) for France, the EU, the United Kingdom, and the United States (subject to customs changes).
8. Right of withdrawal & Returns
- The customer has 14 days from receipt to return an unworn item, in its original packaging and accompanied by its invoice.
- Returns are handled by Maison Ernest through its partner logistics providers for all orders with a minimum value of €500. Any non-compliant return or shipment sent by another means may incur fees deducted from the refund.
- In case of exchange, the second shipment is free (if minimum value of €500).
- Any return of an order valued under €500 remains the responsibility of the customer.
- Any returned item showing signs of wear, damage, or use beyond a simple fitting (notably marked soles, stretched or altered leather) cannot be accepted.
Products must be tried on a clean surface (carpet or fabric) to avoid damaging the soles.
9. Warranties & Claims
- The customer benefits from the legal warranty of conformity and the warranty against hidden defects.
- Natural wear, improper or accidental use are not covered.
- In case of manufacturing defects, the shoes can be restored by our partner workshops.
- For any claims: cs@maisonernest.com
10. Made-to-order items
Items made “to order” (specific productions, customizations) cannot be returned, exchanged, or refunded.
11. Specifics of heeled products
Maison Ernest has specialized in heels since 1904. However, it is the responsibility of each customer to ensure their ability to wear the chosen heights.
Improper use, unsuitable walking, or accidents due to misuse are not covered by the warranty.
12. Heel height
The indicated height is measured on a size 37. It may vary by approximately ±3 mm depending on sizes.
13. Retention of title
Products remain the property of Maison Ernest until full payment is made.
14. Liability
Maison Ernest cannot be held responsible for any site interruption, force majeure, or misuse of products.
15. Intellectual property
All content (images, texts, logos, design, creations) is the exclusive property of Maison Ernest. Any reproduction or use without authorization is prohibited.
16. Applicable law & jurisdiction
These terms and conditions are subject to French law.
Any dispute relating to their interpretation or execution will be submitted to the Paris Commercial Court.
17. Privacy policy
Maison Ernest collects only the data necessary for order management and commercial relations.
No data is shared with third parties.
In accordance with GDPR, each customer may request access to, modification, or deletion of their data by writing to: cs@maisonernest.com
The site uses technical and analytical cookies to improve the user experience.
18. Tax refund (non-EU customers)
Customers residing outside the European Union may request a tax refund, subject to meeting legal conditions. A form is provided at the time of purchase in-store.
19. Secure payment information
Online payments are secured through approved solutions.
Bank details are never stored by Maison Ernest.
20. Contact
Maison Ernest
94 rue Saint-Lazare, 75009 Paris – France
Email: cs@maisonernest.com