Privacy Policy

At Maison Ernest, the confidentiality and security of your personal data are of utmost priority.

Every piece of information you entrust to us is handled with the greatest care, in accordance with current regulations, notably the General Data Protection Regulation (GDPR).

1. Nature of the data collected

During your browsing on our site www.maisonernest.com, certain personal data may be collected:

• Identity (last name, first name),
• Contact details (email address, postal address, phone number if provided),
• Login information (username, encrypted password),
• Information related to your orders (purchased products, preferences, history).

This data is collected during:

• the creation or access to your customer account,
• the placing of an order,
• subscription to our newsletter,
• your inquiries via the Contact page.

2. Purpose of the collection

The personal data you agree to provide is used exclusively for:

• processing and tracking your orders,
• managing your customer account,
• communicating information (customer service, new products, Maison Ernest offers),
• the continuous improvement of your experience on our site.

We collect only the data strictly necessary and these are never sold or transferred to third parties.

3. Retention period

Your data is kept only for as long as necessary for the purpose for which it was collected, and in accordance with legal obligations.

• Order data: 10 years (accounting obligation).
• Data related to your account: until your account is deleted.
• Data related to the newsletter: until you unsubscribe.

4. Cookies and browsing technologies

To optimise your experience on our site, we use Cookies. A cookie is a small text file saved on your device during your browsing.

Types of cookies used:

• Essential cookies: necessary for the proper functioning of the site (navigation, basket, order). Without them, some features will not be accessible.
• Analytical cookies: allow us to measure the audience, assess the site’s performance, and improve our services.
• Personalisation cookies: facilitate your experience (recognition of your account, language, preferences).
• Marketing cookies (targeted advertising): used occasionally to offer you content suited to your interests.

You can accept or refuse non-essential cookies via your browser settings or via our consent banner displayed during your first visit.

5. Data security

Maison Ernest implements all necessary technical and organisational measures to protect your data against any unauthorised access, loss, alteration, or disclosure.

All transactions made on our site are secured through encryption protocols (SSL / HTTPS).

6. Data sharing

Your data is never transferred to third parties.

They may only be passed on to technical service providers (hosting, secure payment, delivery), solely to ensure the proper processing of your orders. These providers are subject to the same confidentiality obligations as Maison Ernest.

7. Your rights

In accordance with the GDPR, you have the following rights at any time:

• right of access, correction, and deletion of your data,
• right to object to processing,
• right to data portability.

To exercise your rights, contact us at: cs@maisonernest.com.

You may also file a complaint with the CNIL (data protection authority in France).

8. Policy changes

Maison Ernest reserves the right to modify this Privacy Policy at any time, in order to adapt to changes in regulations or our practices.

The version in force is the one published on our site at the time of your order.